Refund Policy

The explanations and information provided on this page are only general, high-level explanations and information on how to write your own refund policy document. You should not consider this article as legal advice or a recommendation on what you should do, as we cannot know in advance what specific refund policies you want to establish between your business and your customers. We recommend seeking legal advice to help you understand and create your own refund policy.

Refund Policy - The Basics

That said, a refund policy is a legally binding document that establishes the legal relationship between you and your customers regarding how and if you will refund them. Online businesses that sell items are sometimes required (depending on local laws and regulations) to disclose their return and refund policy. In some jurisdictions, this is necessary to comply with consumer protection laws. It can also help you avoid legal claims from customers who are dissatisfied with the items they purchased.

What to include in the refund policy

D'une manière générale, une politique de remboursement aborde souvent ces types de questions : le délai pour demander un remboursement ; le remboursement sera-t-il total ou partiel ; dans quelles conditions le client recevra-t-il un remboursement ; et bien plus encore.